Privacy Policy

EmetSoft

Data Controller: EmetSoft
Contact: Available through our contact page
Purpose: Development and provision of Network Backup Manager software solutions
Last Updated: [Current Date]

EmetSoft is committed to protecting your privacy and personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Personal Data Categories

• Contact Information: Name, email address, company name
• License Data: License keys, activation information
• Communication Data: Support requests, feedback, correspondence
• Technical Data: Device information, system specifications, log data
• Payment Information: Billing details (processed securely by payment providers)
• Website Usage Data: Cookies, analytics, browsing behavior

How We Collect Data

• Directly from you (contact forms, license purchases, support requests)
• Automatically through our software (usage statistics, error reports)
• Through our website (cookies, analytics)
• From payment processors (transaction data)

GDPR Article 6 Legal Bases

• Contract Performance: Processing necessary to provide our software and services
• Legitimate Interest: Improving our products, security, and customer support
• Consent: Marketing communications, optional analytics, cookies
• Legal Obligation: Compliance with accounting, tax, and legal requirements

Special Categories of Data

We do not intentionally collect special categories of personal data (sensitive data such as health, biometric, or political information). If such data is inadvertently collected, we will delete it promptly.

Primary Purposes

• Service Provision: License validation, software activation, feature delivery
• Customer Support: Technical assistance, troubleshooting, issue resolution
• Product Improvement: Feature development, bug fixes, performance optimization
• Communication: Service updates, security notices, support responses
• Security: Fraud prevention, unauthorized access protection
• Legal Compliance: Record keeping, regulatory requirements

Marketing Communications

We may send you marketing communications about our products and services only with your explicit consent. You can opt-out at any time using the unsubscribe link in emails or by contacting us.

Third-Party Service Providers

We may share your data with trusted third-party providers who assist us in:

• Payment Processing: Secure handling of payment transactions
• Cloud Hosting: Data storage and application hosting services
• Email Services: Sending notifications and support communications
• Analytics: Website and application usage analysis (with your consent)

International Transfers

If we transfer your data outside the EU/EEA, we ensure adequate protection through:

• EU Commission adequacy decisions
• Standard Contractual Clauses (SCCs)
• Certification schemes and codes of conduct

Legal Disclosure

We may disclose your data if required by law, court order, or to protect our legal rights and those of our users.

Retention Periods

• License Data: Duration of license validity plus 7 years for accounting purposes
• Support Communications: 3 years from last interaction
• Website Analytics: 14-26 months (configurable)
• Marketing Consent: Until consent is withdrawn
• Legal Records: As required by applicable laws

Automatic Deletion

We automatically delete personal data when the retention period expires, unless we have a legal obligation to retain it longer.

Under GDPR, You Have the Right To:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Restrict Processing: Limit how we use your data
• Data Portability: Receive your data in a structured, machine-readable format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for consent-based processing

How to Exercise Your Rights

To exercise any of these rights, please contact us through our contact page. We will respond within 30 days of receiving your request.

Right to Lodge a Complaint

You have the right to lodge a complaint with your local data protection authority if you believe we have not handled your data appropriately.

Security Measures

• Encryption: Data encrypted in transit and at rest
• Access Controls: Role-based access with multi-factor authentication
• Regular Audits: Security assessments and vulnerability testing
• Staff Training: Regular data protection and security training
• Incident Response: Procedures for handling data breaches

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours as required by GDPR.

Cookie Categories

• Strictly Necessary: Essential for website functionality
• Functional: Remember your preferences and choices
• Analytics: Help us understand website usage (with consent)
• Marketing: Show relevant advertisements (with consent)

For detailed information about our cookie usage, please see our Cookie Policy.

Cookie Consent

We use a cookie consent banner to obtain your consent for non-essential cookies. You can manage your cookie preferences at any time using the cookie settings button on our website.

Age Restrictions

Our services are intended for business use. We do not knowingly collect personal data from children under 16 years of age without parental consent.

Parental Rights

If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately so we can delete such information.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Effective Date

This privacy policy is effective as of the date listed at the top of this page. Your continued use of our services after any changes constitutes acceptance of the updated policy.